Refund Policy
Our commitment to fair and transparent refunds
Refund Policy
We want you to be completely satisfied with Dear Stranger. If something isn't right, we're here to help. Below you'll find our complete refund policy covering subscriptions, letter packs, and one-time purchases.
Last updated: March 3, 2026
Eligible for Refund
- Subscription within first 7 days
- Unused letter packs (no letters sent)
- Technical issues preventing service use
- Duplicate or accidental charges
Not Eligible
- Letters already sent and replied to
- Partially used letter packs
- Subscription after 7-day window
- Dissatisfaction with AI reply content
Processing Time
- Response within 24–48 hours
- Refund processed in 5–10 business days
- Refund to original payment method
- Email confirmation sent upon approval
Subscription Refunds
7-Day Satisfaction Guarantee
If you subscribe to any of our monthly plans (Monthly Pen Pal at $4.99/month or Unlimited Letters at $9.99/month) and find the service isn't right for you, you may request a full refund within 7 days of your initial subscription purchase. This applies only to your first subscription period.
After 7 Days
After the initial 7-day window, subscription payments are non-refundable. However, you can cancel your subscription at any time, and you will retain access to all features until the end of your current billing period. No further charges will be made after cancellation.
Renewal Charges
Subscriptions renew automatically. If you were charged for a renewal you did not intend, please contact us within 48 hours of the charge. We will review the case and may issue a refund if the subscription has not been significantly used during the new billing period.
Letter Pack & One-Time Purchase Refunds
Unused Letter Packs
If you purchased a letter pack (Single Letter at $1.00, 3 Letters at $2.49, 10 Letters at $6.99, or 25 Letters at $14.99) and have not used any of the credits, you may request a full refund within 30 days of purchase.
Partially Used Letter Packs
Once you have sent a letter and received a reply using your letter pack credits, the pack is considered partially used and is generally not eligible for a refund. If you experience a technical issue that consumed a credit without delivering a reply, please contact us — we will restore the credit or issue a partial refund.
Duplicate Charges
If you were charged more than once for the same purchase, we will promptly refund the duplicate charge in full. Please contact us with your payment confirmation or receipt.
Technical Issues & Exceptions
We understand that technical problems can happen. If you experience any of the following, we will work with you to provide a credit restoration, service extension, or refund:
- Service outage: If a system outage on our end prevented you from using the service during your subscription period, we may extend your subscription or issue a prorated refund.
- Failed delivery: If you sent a letter but never received a reply due to a technical error, we will restore the letter credit at no cost.
- Payment processing error: If a payment was processed incorrectly (wrong amount, unauthorized charge, etc.), we will correct the charge and issue a refund for any excess amount.
- Account access issues: If you are unable to access your account and therefore cannot use purchased credits, please contact support so we can resolve access and, if needed, extend your subscription or credit expiry.
How to Request a Refund
To request a refund, please follow these steps:
Send an Email
Email us at support@mindfulpenpal.com with the subject line "Refund Request". Include your account email address and the reason for your request.
Provide Details
Include the date of purchase, the product or plan you purchased, and any relevant payment confirmation or receipt number to help us locate your transaction quickly.
We Review Your Request
Our support team will review your request and respond within 24–48 hours. We may ask for additional information if needed to process your refund.
Refund Processed
Once approved, your refund will be processed to your original payment method within 5–10 business days. You will receive an email confirmation when the refund is issued.
Chargebacks & Payment Disputes
We encourage you to contact us directly before filing a chargeback or payment dispute with your bank or credit card company. We are committed to resolving issues quickly and fairly.
If a chargeback is filed, we will provide transaction records and service usage data to the payment processor. Filing a chargeback for a legitimately provided service may result in account suspension.
Need Help?
If you have questions about our refund policy or need assistance with a refund, our support team is here to help.
Email us at support@mindfulpenpal.com
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